Enter the corrective service order number that you would like to get the latest status for. An example of a Boulder CCSS order number is: Bnnnnnnn and a Dublin order is: Dnnnnnnn where the nnnnnnn are numeric digits - or - if the corrective service order number is unknown, enter your 7 digit customer number (nnnnnnn) - or - enter your 9 digit order reference COER# number (e.g. SHOPZ Unnnnnnnn or Habanero order# Hnnnnnnnn) for a list of active order numbers.

Any packaging issues with your physical order please contact CCSS@ie.ibm.com. Shipping carriers will provide tracking information on their web sites within 24 hours.

If you have installation questions or the fix package does not fix the problem you are having, please call your support center directly at 1-800-IBM-SERV, or visit: IBM Support Guide.